Experience behind the strategy
Function Forward brings more than 35 years of collective experience across healthcare operations, revenue cycle management, behavioral health, physician practices, ambulatory care, laboratory, OB/GYN, and multi-specialty environments to the challenges businesses face today.
MEET THE TEAM
Abigail LaFleur, Co-Founder
Abigail LaFleur is the Co-Founder of Function Forward Consultancy Firm, with more than 15 years of experience in healthcare revenue cycle management, business operations, insurance navigation, and process optimization. Abigail’s work focuses on the intersection of executive functioning, business operations, and sustainable performance—particularly how people, processes, communication, and systems work together to influence results. Her operational and financial background gives her a unique perspective on challenges such as inefficient workflows, missed deadlines, inconsistent follow-through, communication breakdowns, and financial leakage. Throughout her career, Abigail has worked across medical billing and coding, insurance navigation, behavioral healthcare, revenue cycle management, and business operations. She understands how workflow and process decisions can affect productivity, compliance, staff capacity, revenue, and an organization’s ability to fulfill its mission. Abigail believes performance challenges are not always a matter of individual capability. Sometimes the process itself creates unnecessary barriers. Rather than expecting people to continually compensate for ineffective systems, she helps identify where those barriers exist and develops practical, sustainable solutions that improve clarity, efficiency, accountability, and performance. As a speaker, consultant, and organizational strategist, Abigail translates complex operational and executive functioning concepts into accessible strategies that can be applied across organizations, healthcare settings, small businesses, and individual work. Through Function Forward, Abigail brings together expertise in business operations, process optimization, and executive functioning to help people and processes work better together. When people and processes work together, you can Function Forward.
Stephanie Thompson, Co-Founder
Stephanie Thompson is the Co-Founder of Function Forward Consultancy Firm and a nationally certified Speech-Language Pathologist and Executive Functions Consultant with more than 15 years of experience across clinical practice, leadership, training, and consulting. Stephanie’s work focuses on the intersection of executive functioning, communication, and performance—particularly the gap between knowing what needs to be done and being able to consistently do it. Her clinical background gives her a unique perspective on how people receive, process, organize, communicate, and act on information, while her leadership experience has shaped her understanding of the systems and expectations that influence performance. After beginning her career in direct clinical practice, Stephanie spent more than a decade with a large organization, ultimately serving as a clinical leader supporting more than 50 professionals. She has worked across educational, clinical, and organizational settings with individuals across the lifespan and has presented nationally on executive functioning through the Division for Early Childhood (DEC) and the Council for Exceptional Children (CEC). Stephanie believes meaningful improvement starts by understanding what is actually creating the barrier. Rather than adding complicated systems or more demands, she helps individuals and organizations identify practical, sustainable changes that work within real-world environments. Through Function Forward, Stephanie brings together expertise in executive functioning, communication, and organizational systems to help people and processes work better together. When people and processes work together, you can Function Forward.